Sprint Sucks

Well, Jack is officially on his way to the desert. His plane left after midnight this morning, and he'll travel to Ireland and Kuwait before arriving in Iraq. He tried to call us yesterday, but with our fantastic Sprint service, it didn't get through. Our phone was on, the ringer was on, and we were waiting right by it all day, but the phone didn't ring, it didn't say that we'd missed any calls, and we didn't have a voicemail. This is just the latest in a long, long line of disappointments and frustration with Sprint. When we called to complain that we want out of our contract, we were told that we were under contract until May 2006 and that we would have to pay $150 to get out sooner. We argued that given our history with Sprint and the present situation, we obviously had extenuating circumstances and clearly they could understand that. We went through three levels of "customer solution specialists" (yeah right - they change the name of the position but not the crappy service you get) and are awaiting a call from the boss of the last manager with whom we spoke. Patty went on quite a tirade with the last person, something to the effect of "My brother is willing to give his life for our country, and because of your shoddy service, he couldn't even say goodbye to his family. Does Sprint care about our men and women overseas? [yes] These people act with nobility and protect your right to sit in your posh office and suck us dry with your charges and fees and do nothing noble with your life, and this is your chance to do something noble..." We're thinking of starting a second blog titled, "Sprint is Evil." That's just a working title, of course - we're open to suggestions. The ruder, the better. The moral of the story is this: Stay far away from Sprint, and for the love of God, don't ever sign a contract!

So we didn't get to say goodbye to Jack on the phone, but at least we said goodbye in style last weekend. He knows we miss him, and he'll write or call when he can.