Saturday, October 8, 2005

Welcome Home, Jack!

Here's our first view of Jack. He's the one smiling behind the guy who looks confused. He came back with about 4 inches of height and 35 pounds of muscle.

Here's a great sign that Jaq's friends John and Brittany made.

This is one of the signs we made. We hung it right on the 2nd LAR sign at their headquarters.

We were especially proud of our representation of the 2nd LAR patch.

Gabriel loved the water and wanted to walk right into the ocean. This was taken at Onslow Beach, the beach on base where we stayed.

Here's Jack next to the other sign we made him. This one was on a fence outside the base, and they drove past it on their way in, but he didn't see it because it was too dark (they'd been delayed a few hours due to bad weather).

We all went to Shogun for dinner on our last night there. We had teppanyaki and sushi, and Gabriel was fascinated by our chef. He even used his fork to flip his rice when the chef used his spatula to flip some shrimp tails!

Chip loved the koi at the entrance and petted them when they came to say hello.

Here we all are after dinner.

This shows how frustrating mealtime can be - sometimes the food ends up everywhere but between his teeth. Look how frustrated Daddy looks!

And then sometimes, mealtimes are very nice, especially when he falls asleep in our arms...

How Much Comcast Sucks

We just got off the phone with Comcast. Here's a summary of our experience with them today:
  • Channel 455 (Michigan game) blacked out. Tried to call local Comcast office. Got cut off 5 times.
  • On 6th try, it went to hold.
  • In the meantime, tried online live chat. Their responses stopped coming through, so session ended.
  • Read transcript and discovered they were responding and we weren't seeing it, so tried again.
  • Same thing happened. We were talking and then stopped getting responses. Still on hold.
  • Tried a 3rd time. Got a snotty "analyst" while still waiting on the phone for a "customer service executive" (the titles change every time we call, but the sh&*%ty service does not). Here's the transcript - notice how the responses have nothing to do with what we type. I'm "Mrs." because I have a problem with these turds calling me by my first name...
    chat id : 79a933a0-535c-4cae-924e-44feb7f86271 Problem : Billing/General Inquiry Terry.5151 > Thank you for choosing Comcast. My name is Terry. How may I help you today?
    Terry.5151 > Can you please acknowledge that you are still at your computer? If I do not receive a response from you, I may have to close this conversation to assist another customer.
    Mrs. > We are having trouble contacting any live person - we have a few issues - our gameplan channel 455 isn't working, and we have billing questions, as well. We were cut off on the phone 5 times and have been on hol{cut off, message too long}
    Mrs. > yes still here...
    Terry.5151 > You will have to contact us directly at 1-800-COMCAST for further information/trouble shooting regarding this issue. We are open 24 hours a day, 7 days a week.
    Mrs. > at in case your answers stop coming through?
    Terry.5151 > This number will get you someone live.
    Mrs. > Wait, hold on, I've been on hold for 2 hours though...
    Terry.5151 > Follow the prompts for cable tv as this is the internet technical site.
    Terry.5151 > I do not have cable tv access actually.
    Mrs. > I'm aware of that, but the last time I was transferred to someone. Also, the option I chose was billing.
    Mrs. > Certainly since there's a billing option (there was cable tv an hour ago but not now?!), you could at least help with that?
    Terry.5151 > One moment please.
    Terry.5151 > Please wait, while the problem is escalated to another analyst
  • Called the 1-800 number while waiting for the next analyst (escalated???) and was on hold for 10 minutes but got through
  • "Executive" not helpful at all except to say that the channel wasn't working and that we somehow have an additional month tacked on to our bill that we are somehow responsible for. In the meantime, went online to discover that our bill is not available online until next month, for some reason, and the executive didn't know why.
  • The "executive" ordered a paper bill, since we aren't receiving our statements, and has no idea when the channel will be available. She will make a note in our account so we can call back and go through this all again to fight for credit for the day of missed gameplan service. We're looking forward to that.
  • Tony calls, but since we have Comcast on both lines, we can't click over to him.
  • Hang up on first Comcast call after over 2 1/2 hours. Still on hold. Also still on hold for the next "analyst", who never showed up.

That is how much Comcast sucks.